Due to COVID-19, carriers (USPS, DHL, UPS, & FEDEX) are experiencing increased delivery times + lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you a refund for the shipping fee.
**WE DO NOT ALLOW REFUNDS OR EXCHANGES.
**RETURNS MAY BE ALLOWED IF AN ISSUE IS COMMUNICATED TO OUR CUSTOMER SERVICE TEAM WITHIN 5 DAYS OF RECEIVING YOUR PACKAGE.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest
- The shipping carrier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- If it’s USPS Contact your local post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call USPS to file a claim. Lilicreation cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
For more information, please contact us at Lilicreation22@gmail.com