HAUT MILA HARMONY

IMPORTANT!!! 

**WE DO NOT ALLOW REFUNDS .

**RETURNS FOR AN EXCHANGES MAY BE ALLOWED IF AN ISSUE IS COMMUNICATED TO OUR CUSTOMER SERVICE TEAM WITHIN  5 DAYS OF RECEIVING YOUR PACKAGE.

Do you want to return an item? For an exchange Please review our requirements below!

RETURNS FOR AN EXCHANGE MUST MEET THESE REQUIREMENTS:

• Merchandise must be returned within 5 business days of receipt.
• Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
• Merchandise must have all tags, including any hangtags attached.
• We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
• The customer is responsible for shipping fees to send the order back to Lili creation 
• Shipping fees are non-refundable.

PROCESSING TIME

• All orders are processed, verified, and shipped within 2-4 business days or sooner.
• Express orders are processed within 1 business day.
• BLACK FRIDAY / CYBER MONDAY: All orders are processed, verified, and shipped within 3-6 business days.
• We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.
• You can track your package using the supplied tracking number.

**Please Note: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest

• The shipping carrier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
• If it’s USPS Contact your local post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
• If the package still does not show up, please call USPS to file a claim. Lilicreation cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding! 

For more information, please contact us at Lilicreation22@gmail.com

 VERY IMPORTANT!!! PLEASE READ!!!
When a Lili creation package is shipped internationally ,it may be subject to import taxes, customs duties or charges imposed by the destination country. 
these charges are usually due once the package arrives in the destination country.
Generally, the buyer is responsible for paying additional charges such as customs duties ,taxes and customs clearance fees. These charges may vary slightly and are often determined on the price and type of item weight and dimensions of the package, country of origin ,and taxes , duties and charges in the country of destination.  

at may apply once the purchase is made on the website www.lilicreation.net

 CUSTOM FEES?

As far as customs charges, we do not have any control over them, nor know what the charges will be, if any.  If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.